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This Customer Privacy Policy explains how we may collect information from you when you visit our website or when you use our online financial services, as well as how we protect you from security malpractices. This policy does not apply to websites, mobile applications, or services of IHelá Ryanje affiliates. It also does not apply to non-IHelá Credit Union companies, such as third-party websites to which we link online. Please review the privacy policies of other websites, mobile applications and services you visit to understand their privacy practices.
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IHelá Credit Union recognizes the importance our customers place on the privacy and security of their personal information. Our goal is to protect your personal information in every way that we interact with you, whether it's on the telephone, or on the Internet. We follow a transparent policy to handle personal information of our customers.
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We think it is important for you to be informed of the policies, procedures, and security measures that we have in place to safeguard your personal and confidential information. With that in mind, we have developed this Customer Privacy Policy to help you to understand the steps we take to protect your personal information when you utilize our online financial services.
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Indeed, IHelá Credit Union is dedicated to protecting your security and account information. We have installed the best of breed in security and intrusion software and firewalls to protect our members. We maintain physical, electronic and procedural safeguards that comply with national regulations to guard your nonpublic personal information.
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Below are several definitions of terms used within this policy:
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Personal Information - Personal Information means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Credit Union, is capable of identifying such a person (e.g., telephone number, name, address, transaction history etc.).
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Sensitive Personal Information - Sensitive Personal Information or Data of a person means such personal information which consists of information relating to passwords, financial information such as bank account or other payment instrument details, biometric information, etc. For customers enrolled in services provided by the Credit Union, such as online bill payment, personal information about the transaction is collected.
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Non-Personal Information - Non-Personal Information includes the IP address of the device used to connect to the Bank’s website along with other information such as browser details, operating system used, the name of the website that redirected the visitor to the institution platforms, etc.
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Internet Protocol (IP) Address - an IP address is a unique address that devices use in order to identify and communicate with each other on a computer network. An IP address can be thought of as a street address or a phone number for a computer or other network device on the Internet. Just as each street address and phone number uniquely identifies a building or telephone, an IP address can uniquely identify a specific computer or other network device on a network. We may use IP addresses to monitor login activity and for identification purposes when necessary for security investigations.
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Information Collected on the Internet
\r\n\r\nIn general, IHelá Credit Union gathers information online that helps us protect you; maintain the security of our platforms and to provide the online services that you request. We do this through the information that you submit to us online.
\r\n\r\nWhen visiting the IHelá Credit Union financial platforms, the Credit Union may collect, but is not limited to, the following information:
\r\n\r\nThe Credit Union may also collect sensitive personal data. This information is held by the Credit Union business that maintains the account or is processing the application for a new product or service.
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Purpose of Collection and Usage of Personal Information
\r\n\r\nIHelá Credit Union shall use the information collected to manage its business and offer an enhanced, personalized online experience on its platforms.
\r\n\r\nFurther, it shall enable the Credit Union to:
\r\n\r\nIHelá Credit Union shall also collect information for security purposes - such as to maintain a secure session, authenticate your computer, verify transactions and detect fraudulent transactions.
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Disclosure/Sharing of Information Collected
\r\n\r\nIHelá Credit Union shall not disclose personal information of its customers without their prior consent unless such disclosure has been agreed to in a contract between the body corporate and customer, or where the disclosure is necessary for compliance of a legal obligation. In-case, the Credit Union discloses the personal information to Third Parties, such Third Parties shall be bound contractually to ensure that they protect customer personal information in accordance with applicable laws. The above obligations relating to sharing of personal data or information shall not apply to information shared with the government mandated under the law to obtain such information or by an order under law for the time being in force. Further, if any personal data or information is freely available or accessible in the public domain, the Credit Union shall not have any obligations regarding the same.
\r\n\r\nNo specific information about customer accounts or other personally identifiable data shall be shared with not-affiliated third parties unless any of the following conditions is met:
\r\n\r\nLastly, we may use the information collected through our platforms to respond to questions and/or inquiries, to provide updates regarding your accounts, products and services, to deliver marketing communications, to personalize your interaction with the platforms, to share information about products or services you may be interested in, to collect data for product and service enhancements and for website optimizations.
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Accuracy
\r\n\r\nIHelá Credit Union shall have processes in place to ensure that the personal information residing with it is complete, accurate and current. If at any point of time, there is a reason to believe that personal information residing with the Bank is incorrect, the customer should inform the Institution in this regard. The Credit Union shall correct the erroneous information as quickly as possible.
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Platforms and Online Banking Security
\r\n\r\nIHelá Credit Union have taken many precautions to ensure your personal banking information is secure when you bank online, including, but not limited to:
\r\n\r\nEncryption – Our website homepage is protected using Verisign security. This security measure is in place so that you can be sure that our website is authentic and protected. Online Banking uses 128-bit secure sockets layer (SSL) encryption as well as many additional security procedures.
\r\n\r\nUsernames and Passwords – Online Banking requires strong passwords to protect your account. We recommend you choose passwords that would be difficult for others to guess.
\r\n\r\nEnhanced Multifactor Authentication – Online Banking uses an extra layer of security that asks you to validate yourself by entering a code sent to your email or phone number registered to your account to validate yourself when you log in using an unfamiliar computer.
\r\n\r\nSecure Email – All email you send to IHelá Ryanje from the website or from within Online Banking is sent securely to protect your sensitive personal information. As a standard, our Member Service Representatives do not send personal information via non-secure email.
\r\n\r\nEmail Messaging
\r\n\r\nIHelá Credit Union will never ask you for any personal information, including any account information, via email. Email is a responsible way to deliver relevant product and service offers, regulatory information and rate updates, NOT to gather confidential member information.
\r\n\r\nPhishing and Scams
\r\n\r\nOur security team has put in place systems that allow us to monitor suspicious activity. We gather forensic information on the scammer and build a profile of fraudulent parties with the intent towards prosecution.
\r\n\r\nWhat is Phishing?
\r\n\r\nBanks and Credit Unions are sometimes targeted for phishing scams through email, phone calls and text messages. Phish emails request the email recipient to link to a phony website and submit personal account information. Phish phone calls and text messages ask someone to give out their personal account information over the phone. Any information collected by the phisher is then used to steal the recipient’s money or identity.
\r\n\r\nHow to Protect Yourself?
\r\n\r\nOnline fraud and scams are prevalent in every industry and are increasing at alarming rates. Stay informed on the latest scams and tricks so that they will not catch you off guard.
\r\n\r\nPrivacy and Identity Theft
\r\n\r\nWhat is Identity Theft?
\r\n\r\nIdentity theft happens when someone uses your personal information to get credit cards or other loans, open bank accounts, make counterfeit checks, get false identification or commit other crimes.
\r\n\r\nHow Can I Protect Myself?
\r\n\r\nProtecting your personal information is a shared responsibility. Please use the following precautions:
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External Third Party Links
\r\n\r\nOur website may include links to other third party platforms. These links to external third parties are offered as a courtesy and a convenience to our customers. When you visit these platforms, you will leave ours and will be redirected to other platforms.
\r\n\r\nIHelá Credit Union does not control linked third party platforms. We are not an agent for these third parties, nor do we endorse or guarantee their products. We make no representation or warranty regarding the accuracy of the information contained in linked platforms. Furthermore, we suggest that you always verify the information obtained from linked platforms before acting upon this information. Also, please be aware that the security and privacy policies on these platforms may be different from our policies, so please read third party privacy and security policies closely.
\r\n\r\nIf you have questions or concerns about the privacy policies and practices of linked third parties, please review their platforms and contact them directly. This privacy policy applies solely to the Customer Information collected by our Institution.
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Privacy Updates
\r\n\r\nThis policy may be updated from time-to-time as new products and features may require changes to our Customer Privacy Policy. IHelá Credit Union shall reserve the right to change or update this Policy or practice, at any time with reasonable notice to customers on its platforms so that customers are always aware of the information which is collected, for what purpose we use it, and under what circumstances, if any, we may disclose it. By virtue of this privacy policy, the customer assents to collection, use, transfer, disclosure, retention and other processing of her/his personal information, including sensitive personal information, as described in this Policy.
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Response to Inquiries and Complaints
\r\n\r\nIHelá Credit Union shall encourage customer inquiries, feedback and complaints which shall help identify and improve the services provided to the customers.
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IHelá Contact Information
\r\n\r\nKnow that we're here for you. You can contact us directly at +25776434444 or +25776970397 if you are suspicious about any request for sensitive personal information appearing to come from IHelá Credit Union. Please report any suspicious emails or security questions to info@ihela.online.
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Comment nous assurons votre protection
\r\n\r\nIHelá Credit Union est dédié à la protection des informations relatives à votre compte, bref à votre sécurité. Nous avons installé le meilleur des logiciels de sécurité, des logiciels contre les intrusions et des pare-feu pour protéger nos membres. Nous faisons le maximum et ce, conformément à la loi protéger vos renseignements personnels.
\r\n\r\nLe Site Web et la sécurité des services bancaires en ligne
\r\n\r\nNous avons pris de nombreuses précautions pour assurer la sécurité de vos informations bancaires personnelles dans tous les cas suivants :
\r\n\r\nConfidentialité personnelle
\r\n\r\nLa confiance est le fondement de notre relation avec nos membres. IHelá Credit Union est engagé à protéger la confidentialité des dossiers financiers de chaque membre conformément à la loi. Lisez notre politique de confidentialité.
\r\n\r\nIHelá Credit Union Email Messaging
\r\n\r\nIHelá Credit Union ne vous demandera jamais des informations personnelles y compris les informations de compte ou numéro de sécurité sociale par courriel. Le courriel est juste une façon de fournir notamment des produits appropriés et des services offerts, des informations réglementaires et des mises jour de taux. Ce canal n’est pas utilisé pour recueillir des informations confidentielles des membres.
\r\n\r\nHameçonnage et escroqueries
\r\n\r\nNotre équipe de sécurité possède des systèmes qui nous permettent de surveiller toute activité suspecte. Nous recueillons toutes les informations disponibles sur l'arnaqueur et nous constituons un dossier avec l’objectif d’intenter une action en justice.
\r\n\r\nQu'est-ce que l’hameçonnage?
\r\n\r\nLes banques et coopératives de crédit sont parfois ciblées pour escroqueries par hameçonnage via email, appels téléphoniques et messages texte. L’hameçonnage via mail suppose de demander au destinataire du courriel de créer lien vers un faux site web et de fournir des informations personnelles relatives au compte. L’hameçonnage via appels téléphoniques et messages texte suppose de demander à quelqu'un de donner des informations personnelles relatives au compte sur le téléphone.
\r\n\r\nComment vous protéger
\r\n\r\nLes fraudes en ligne et les escroqueries sont répandues dans tous les secteurs et augmentent à rythme alarmant. Restez informé sur les dernières escroqueries et astuces afin que vous ne soyez pas dépaysés.
\r\n\r\nVol des informations personnelles et d’identité
\r\n\r\nQu'est-ce que le vol d'identité?
\r\n\r\nLe vol d'identité se produit lorsque quelqu'un utilise vos informations personnelles pour obtenir des cartes de crédit ou autres prêts, ouvrir des comptes bancaires, faire des chèques contrefaits, obtenir de fausse identité ou commettre d’autres crimes. Il y a plusieurs façons que les voleurs d'identité obtiennent vos renseignements personnels:
\r\n\r\nComment puis-je me protéger?
\r\n\r\nLa protection de vos renseignements personnels est une responsabilité partagée. Utiliser, s'il vous plaît, les précautions suivantes:
\r\n\r\nPour votre téléphone portable, tablette et appareil mobile : Protégez vos informations personnelles.
\r\n\r\nNe donnez jamais votre numéro de sécurité sociale, numéro de compte, mots de passe, fiches ou autres renseignements personnels aux personnes qui appellent ou qui vous envoient un courriel. Nous ne vous demanderons jamais ces informations par ces voies. Ne donnez des informations financières sur le téléphone si vous êtes celui qui lance l'appel à un numéro de téléphone connu d’une coopérative bancaire.
\r\n\r\nSi votre téléphone ou tablette possède une protection par mot de passe, nous vous recommandons de l’utiliser.
\r\n\r\nQui plus est, si vous utilisez un site web ou une application protégé par un mot de passe nous vous recommandons de ne pas sélectionner la case à cocher qui vous demande si vous souhaitez que l'application ou site web se souvienne de votre nom d’utilisateur et de votre mot de passe quand vous venez à une date ultérieure. Si vous venez à égarer votre téléphone ou tablette, la mauvaise personne qui l’aurait accéderait à ces comptes en ligne, sites web, contacts et plus.
\r\n\r\nMettez à jour votre nom d’utilisateur et votre mot de passe régulièrement.
\r\n\r\nNous vous recommandons de mettre à jour vos noms d’utilisateur et mots de passe de façon régulière. Cela vous aidera à assurer que votre compte est aussi sûr que possible. Nous recommandons que vous ayez un nom d’utilisateur et mot de passe propre pour chaque site web ou application, et que vous utilisiez un mélange complexe de caractères (lettres majuscules et minuscules, chiffres et caractères spéciaux tels que ! @ #). Ne jamais écrire vos noms d’utilisateur et mots de passe sur un morceau de papier.
\r\n\r\nMettez à jour votre téléphone mobile ou logiciel de tablette régulièrement
\r\n\r\nAssurez-vous de mettre à jour le logiciel de votre téléphone mobile aussi régulièrement que possible. Ces mises à jour sont pleines de corrections « patches » qui remédient aux failles dans le logiciel que nombreux des logiciels malveillants utilisent pour obtenir à vos renseignements personnels. C'est un des plus simples, pourtant efficace que vous devez effectuer pour vous protéger contre une variété de logiciels malveillants. Les corrections de programmes « patches » et mises à jour du système d'exploitation (sur votre ordinateur personnel) doivent être faits aussi rapidement que vous le pouvez. Les systèmes d'exploitation des téléphones mobiles et tablette offrent des mises à jour qui peuvent être directement téléchargés auprès du fabricant sans problème. Certains systèmes fournissent des mises à jour conjointement avec l’opérateur de téléphonie mobile. Dans ces cas, la version du logiciel de votre téléphone peut fonctionner et la fréquence des mises à jour qui peuvent être appliquées est dictée par l’opérateur de téléphonie mobile. Dans le cas où votre appareil tombe dans cette catégorie vous devrez contacter votre opérateur pour répondre des retards dans la publication des mises à jour.
\r\n\r\nNe jamais installer des applications à partir d’une source non fiable.
\r\n\r\nIl est important de veiller à ce que toutes les applications que vous téléchargez ou installez sont d'une source sûre et fiable. L’installation d’un logiciel à partir d’une source non fiable peut conduire à l'infection de votre appareil avec virus et / ou logiciel espion.
\r\n\r\nAttendez que votre compte soit réellement crédité avant d'utiliser les fonds.
\r\n\r\nAssurez vous que les chèques que vous acceptez proviennent d'une source digne de confiance .Les fonds que vous recevez d'une promotion de courrier électronique peuvent être frauduleuses, surtout quand il s’agit des possibilités d'emploi ou s'il y a une demande de transfert de ces fonds à l'expéditeur.
\r\n\r\nVotre ordinateur et Email
\r\n\r\nMettez à jour votre nom d’utilisateur et mot de passe régulièrement.
\r\n\r\nNous vous recommandons de mettre à jour vos noms d’utilisateur et mots de passe sur une base régulière. Cela vous aidera à assurer que votre compte est aussi sûr que possible. Nous recommandons que vous avez un nom d’utilisateur et mot de passe pour chaque site Web ou application, et que vous utilisez un mélange complexe de caractères (lettres majuscules et minuscules, chiffres et caractères spéciaux tels que! @ N). Ne jamais écrire vos noms d’utilisateur et mots de passe sur un morceau de papier.
\r\n\r\nNe pas envoyer vos renseignements personnels par courriel.
\r\n\r\nLa plupart des emails ne sont pas sécurisés. Ne jamais inclure des informations financières dans les communications par courriel. Si vous souhaitez joindre IHelá Credit Union par courriel, nous vous offrons des formulaires de messagerie sécurisés. Qui plus est, vous pouvez vous connecter à votre compte bancaire en ligne et utiliser l'email sécurisé fourni dans le coin supérieur droit de soumettre votre demande.
\r\n\r\nNe dites pas aux gens inconnus vos renseignements personnels par courriel, téléphone ou courrier.
\r\n\r\nSi vous pensez que vous avez cliqué sur un lien dans un email malveillant ou reçu un appel téléphonique suspect ou lettre, cela ne signifie pas que vous avez un virus ou avez compromis vos renseignements personnels. Toutefois, si vous avez entré des informations personnelles sensibles dans le site web frauduleux, vous devez nous contacter immédiatement.
\r\n\r\nNe jamais installer un logiciel à partir d’une source non fiable.
\r\n\r\nIl est important de veiller à ce que tous les logiciels que vous téléchargez ou installez est d'une source sûre. L’installation d’un logiciel à partir des sources non fiables peut conduire à l'infection de votre appareil avec virus et/ou logiciel espion.
\r\n\r\nAssurez-vous que vous avez anti-virus/logiciel anti-malware installé.
\r\n\r\nVérifiez votre ordinateur est protégé en téléchargeant toujours les derniers correctifs de sécurité pour votre système d'exploitation. De plus, assurez vous que vous avez acheté un pare-feu et des logiciels de protection contre les virus et les programmes malveillants. Vous pouvez configurer ces pour filtrer vos spams, vous alerter quant aux virus potentiels et chevaux de Troie, analyser votre ordinateur grâce à un anti virus à jour et une suppression des virus.
\r\n\r\nMettez à jour votre navigateur.
\r\n\r\nAssurez-vous toujours que vous avez les plus récentes versions du navigateur Internet. Essayez d’utiliser des navigateurs qui ont plus d’améliorations de sécurité.
\r\n\r\nAuthentification multifactorielle
\r\n\r\nLorsque vous sont présentés avec plusieurs options d'authentification multi-facteurs qui comprennent la réception d’un message texte ou un rappel vocal pour valider votre identité, alors que le message texte peut sembler être plus pratique, il peut être intercepté par un virus bien placé. Pour le plus haut niveau de sécurité, nous vous recommandons de considérer l’utilisation de l'option vocale call-back.
\r\n\r\nDésactiver complète auto / Ne pas enregistrer mots de passe.
\r\n\r\nDe nombreux navigateurs offrent l’option de se souvenir de votre nom d’utilisateur et/ou mot de passe pour différents sites. Nous vous recommandons d’éviter l’utilisation de cette fonctionnalité en particulier pour les services bancaires en ligne. En utilisant cette fonctionnalité vous rendre plus facile pour un virus ou individu malveillant d'accéder à votre compte.
\r\n\r\nVotre portefeuille
\r\n\r\nMémorisez votre NIP Numéro
\r\n\r\nNe jamais écrire votre code PIN sur votre carte de débit ou carte de crédit. Mémorisez votre numéro de compte et mot de passe compte afin que vous n'ayez pas besoin de transporter ces informations avec vous.
\r\n\r\nSoyez sélectif lorsque vous produisez des informations privées
\r\n\r\nNe portez pas les articles tels que votre carte de sécurité sociale ou compte dans votre porte feuille sauf si vous les utilisez ce jour-là.
\r\n\r\nS'il vous plaît signaler toute activité suspecte à: info@ihela.online
\r\n\r\nAvez-vous été victime d'un vol d’identité?
\r\n\r\nSi vous pensez que vous avez été victime de vol d'identité ou d’une autre transaction frauduleuse, nous vous recommandons de fermer sur les comptes financiers qui peuvent être compromises et surveiller vos informations financières fréquemment.
\r\n\r\nVeuillez alerter un des principaux bureaux de crédit immédiatement pour mettre un gel votre compte. De cette façon, personne ne sera en mesure d'ouvrir un compte à votre nom sans procéder à la vérification de votre personne d’abord.
\r\n\r\nS'il vous plaît contacter la ligne de sécurité à carte membre …… ( si nécessaire……) pour toutes transactions suspectes.
\r\n\r\nNous sommes là pour vous aider et servir. Appelez-nous: ………. ou …………, visitez une succursale, ou courriel à info@ihela.online si vous suspectez de toute demande d'informations personnelles sensibles semblant venir de IHelá Credit Union.
\r\n\r\nVocabulaire avec lequel vous devez vous familiariser
\r\n\r\nLes nouveaux mots et expressions sautent continuellement pour décrire de nouvelles activités frauduleuses qui se posent. Nous vous recommandons de rester au courant des dernières conditions et apprenez comment vous protéger d'être une victime.
\r\n\r\nCertaines des phrases et mots courants comprennent: « hameçonnage », « informations sensibles et personnelles », pirate informatique, pharming, vol d'identité, virus informatiques et écrémage.
\r\n\r\nSachez que nous sommes là pour vous. Vous pouvez nous contacter directement à ……… ou ……… si vous suspectez de toute demande d'informations personnelles sensibles semblant venir de IHelá Credit Union. S'il vous plaît signaler les emails suspects ou questions de sécurité à info@ihela.online
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This Customer Privacy Policy explains how we may collect information from you when you visit our website or when you use our online financial services, as well as how we protect you from security malpractices. This policy does not apply to websites, mobile applications, or services of IHelá Ryanje affiliates. It also does not apply to non-IHelá Credit Union companies, such as third-party websites to which we link online. Please review the privacy policies of other websites, mobile applications and services you visit to understand their privacy practices.
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IHelá Credit Union recognizes the importance our customers place on the privacy and security of their personal information. Our goal is to protect your personal information in every way that we interact with you, whether it's on the telephone, or on the Internet. We follow a transparent policy to handle personal information of our customers.
\r\n\r\n\r\n\r\n
We think it is important for you to be informed of the policies, procedures, and security measures that we have in place to safeguard your personal and confidential information. With that in mind, we have developed this Customer Privacy Policy to help you to understand the steps we take to protect your personal information when you utilize our online financial services.
\r\n\r\n\r\n\r\n
Indeed, IHelá Credit Union is dedicated to protecting your security and account information. We have installed the best of breed in security and intrusion software and firewalls to protect our members. We maintain physical, electronic and procedural safeguards that comply with national regulations to guard your nonpublic personal information.
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Below are several definitions of terms used within this policy:
\r\n\r\n\r\n\r\n
Personal Information - Personal Information means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Credit Union, is capable of identifying such a person (e.g., telephone number, name, address, transaction history etc.).
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Sensitive Personal Information - Sensitive Personal Information or Data of a person means such personal information which consists of information relating to passwords, financial information such as bank account or other payment instrument details, biometric information, etc. For customers enrolled in services provided by the Credit Union, such as online bill payment, personal information about the transaction is collected.
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Non-Personal Information - Non-Personal Information includes the IP address of the device used to connect to the Bank’s website along with other information such as browser details, operating system used, the name of the website that redirected the visitor to the institution platforms, etc.
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Internet Protocol (IP) Address - an IP address is a unique address that devices use in order to identify and communicate with each other on a computer network. An IP address can be thought of as a street address or a phone number for a computer or other network device on the Internet. Just as each street address and phone number uniquely identifies a building or telephone, an IP address can uniquely identify a specific computer or other network device on a network. We may use IP addresses to monitor login activity and for identification purposes when necessary for security investigations.
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Information Collected on the Internet
\r\n\r\nIn general, IHelá Credit Union gathers information online that helps us protect you; maintain the security of our platforms and to provide the online services that you request. We do this through the information that you submit to us online.
\r\n\r\nWhen visiting the IHelá Credit Union financial platforms, the Credit Union may collect, but is not limited to, the following information:
\r\n\r\nThe Credit Union may also collect sensitive personal data. This information is held by the Credit Union business that maintains the account or is processing the application for a new product or service.
\r\n\r\n\r\n\r\n
Purpose of Collection and Usage of Personal Information
\r\n\r\nIHelá Credit Union shall use the information collected to manage its business and offer an enhanced, personalized online experience on its platforms.
\r\n\r\nFurther, it shall enable the Credit Union to:
\r\n\r\nIHelá Credit Union shall also collect information for security purposes - such as to maintain a secure session, authenticate your computer, verify transactions and detect fraudulent transactions.
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Disclosure/Sharing of Information Collected
\r\n\r\nIHelá Credit Union shall not disclose personal information of its customers without their prior consent unless such disclosure has been agreed to in a contract between the body corporate and customer, or where the disclosure is necessary for compliance of a legal obligation. In-case, the Credit Union discloses the personal information to Third Parties, such Third Parties shall be bound contractually to ensure that they protect customer personal information in accordance with applicable laws. The above obligations relating to sharing of personal data or information shall not apply to information shared with the government mandated under the law to obtain such information or by an order under law for the time being in force. Further, if any personal data or information is freely available or accessible in the public domain, the Credit Union shall not have any obligations regarding the same.
\r\n\r\nNo specific information about customer accounts or other personally identifiable data shall be shared with not-affiliated third parties unless any of the following conditions is met:
\r\n\r\nLastly, we may use the information collected through our platforms to respond to questions and/or inquiries, to provide updates regarding your accounts, products and services, to deliver marketing communications, to personalize your interaction with the platforms, to share information about products or services you may be interested in, to collect data for product and service enhancements and for website optimizations.
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Accuracy
\r\n\r\nIHelá Credit Union shall have processes in place to ensure that the personal information residing with it is complete, accurate and current. If at any point of time, there is a reason to believe that personal information residing with the Bank is incorrect, the customer should inform the Institution in this regard. The Credit Union shall correct the erroneous information as quickly as possible.
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Platforms and Online Banking Security
\r\n\r\nIHelá Credit Union have taken many precautions to ensure your personal banking information is secure when you bank online, including, but not limited to:
\r\n\r\nEncryption – Our website homepage is protected using Verisign security. This security measure is in place so that you can be sure that our website is authentic and protected. Online Banking uses 128-bit secure sockets layer (SSL) encryption as well as many additional security procedures.
\r\n\r\nUsernames and Passwords – Online Banking requires strong passwords to protect your account. We recommend you choose passwords that would be difficult for others to guess.
\r\n\r\nEnhanced Multifactor Authentication – Online Banking uses an extra layer of security that asks you to validate yourself by entering a code sent to your email or phone number registered to your account to validate yourself when you log in using an unfamiliar computer.
\r\n\r\nSecure Email – All email you send to IHelá Ryanje from the website or from within Online Banking is sent securely to protect your sensitive personal information. As a standard, our Member Service Representatives do not send personal information via non-secure email.
\r\n\r\nEmail Messaging
\r\n\r\nIHelá Credit Union will never ask you for any personal information, including any account information, via email. Email is a responsible way to deliver relevant product and service offers, regulatory information and rate updates, NOT to gather confidential member information.
\r\n\r\nPhishing and Scams
\r\n\r\nOur security team has put in place systems that allow us to monitor suspicious activity. We gather forensic information on the scammer and build a profile of fraudulent parties with the intent towards prosecution.
\r\n\r\nWhat is Phishing?
\r\n\r\nBanks and Credit Unions are sometimes targeted for phishing scams through email, phone calls and text messages. Phish emails request the email recipient to link to a phony website and submit personal account information. Phish phone calls and text messages ask someone to give out their personal account information over the phone. Any information collected by the phisher is then used to steal the recipient’s money or identity.
\r\n\r\nHow to Protect Yourself?
\r\n\r\nOnline fraud and scams are prevalent in every industry and are increasing at alarming rates. Stay informed on the latest scams and tricks so that they will not catch you off guard.
\r\n\r\nPrivacy and Identity Theft
\r\n\r\nWhat is Identity Theft?
\r\n\r\nIdentity theft happens when someone uses your personal information to get credit cards or other loans, open bank accounts, make counterfeit checks, get false identification or commit other crimes.
\r\n\r\nHow Can I Protect Myself?
\r\n\r\nProtecting your personal information is a shared responsibility. Please use the following precautions:
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External Third Party Links
\r\n\r\nOur website may include links to other third party platforms. These links to external third parties are offered as a courtesy and a convenience to our customers. When you visit these platforms, you will leave ours and will be redirected to other platforms.
\r\n\r\nIHelá Credit Union does not control linked third party platforms. We are not an agent for these third parties, nor do we endorse or guarantee their products. We make no representation or warranty regarding the accuracy of the information contained in linked platforms. Furthermore, we suggest that you always verify the information obtained from linked platforms before acting upon this information. Also, please be aware that the security and privacy policies on these platforms may be different from our policies, so please read third party privacy and security policies closely.
\r\n\r\nIf you have questions or concerns about the privacy policies and practices of linked third parties, please review their platforms and contact them directly. This privacy policy applies solely to the Customer Information collected by our Institution.
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Privacy Updates
\r\n\r\nThis policy may be updated from time-to-time as new products and features may require changes to our Customer Privacy Policy. IHelá Credit Union shall reserve the right to change or update this Policy or practice, at any time with reasonable notice to customers on its platforms so that customers are always aware of the information which is collected, for what purpose we use it, and under what circumstances, if any, we may disclose it. By virtue of this privacy policy, the customer assents to collection, use, transfer, disclosure, retention and other processing of her/his personal information, including sensitive personal information, as described in this Policy.
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Response to Inquiries and Complaints
\r\n\r\nIHelá Credit Union shall encourage customer inquiries, feedback and complaints which shall help identify and improve the services provided to the customers.
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IHelá Contact Information
\r\n\r\nKnow that we're here for you. You can contact us directly at +25776434444 or +25776970397 if you are suspicious about any request for sensitive personal information appearing to come from IHelá Credit Union. Please report any suspicious emails or security questions to info@ihela.online.
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